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Talk Russian Ltd: Privacy Notice

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Last updated: June 2026


1. Introduction
This Privacy Notice explains how Talk Russian Ltd (“Talk Russian”, “we”, “us” or “our”) collects, uses, stores and protects your personal information.


It applies whether you:

  • visit our website at www.talkrussian.com;

  • contact us for information or a quotation;

  • purchase our translation, interpreting or language services;

  • submit documents for translation or certification;

  • engage us as an interpreter;

  • subscribe to our marketing communications; or

  • otherwise communicate with us.

 

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection law.


2. Who we are
Talk Russian Ltd is the data controller responsible for your personal information.
Website: www.talkrussian.com
Email: enquiry@talkrussian.com
Telephone: +44 (0)207 043 6940


Talk Russian Ltd is registered with the Information Commission. If you have any questions about this Privacy Notice or how we use your information, please contact us using the details above.


3. The information we collect
The information we collect depends on how you interact with us. We may collect:
Identity information

  • name

  • title

  • company or organisation (where applicable)

Contact information

  • postal address

  • email address

  • telephone number

Service information. This may include:

  • documents submitted for translation

  •  certificates

  • passports

  • birth, marriage and death certificates

  • academic qualifications

  • legal documents

  • immigration documents

  • court bundles

  • medical documents

  • correspondence relating to your instructions

Some of these documents may contain special category personal data or confidential information. We process such information only where necessary to provide the services you have requested or where otherwise permitted by law.
Financial information
Where appropriate, we may collect:

  • bank details

  • payment information

  • invoicing information

We do not store your full payment card details.
Technical information
When you visit our website, we may collect:

  • IP address

  • browser type

  • operating system

  • device information

  • pages visited

  • referring website

  • date and time of your visit

Marketing information
Your preferences regarding receiving marketing communications from us.


4. How we collect your information
We collect information:

  • when you contact us by email or telephone;

  • through our website contact form;

  • when requesting a quotation;

  • when placing an order;

  • during the provision of translation or interpreting services;

  • when subscribing to our newsletter or marketing updates;

  • through cookies and website analytics.

We may also receive information from solicitors, courts, businesses, recruitment agencies or public authorities where they instruct us on your behalf.


5. How we use your information
We use your information to:

  • respond to enquiries;

  • prepare quotations;

  • provide translation, interpreting and language services;

  • manage projects;

  • arrange interpreting assignments;

  • issue invoices;

  • receive payments;

  • comply with legal and regulatory obligations;

  • improve our website and services;

  • maintain business records;

  • send marketing communications where permitted by law.

 

6. Our lawful bases
Under UK GDPR we rely on one or more of the following lawful bases.
Contract
To provide the services you have requested.
Legitimate interests
Including:

  • responding to enquiries;

  • managing our business;

  • improving our services;

  • protecting our business from fraud;

  • maintaining client relationships.

Legal obligation
For example:

  • tax law;

  • accounting requirements;

  • legal obligations imposed by courts or regulators.

Consent
Where consent is required, for example for certain marketing communications. You may withdraw your consent at any time.


7. Confidentiality
Confidentiality is fundamental to our business. Many of the documents we receive contain highly confidential legal, medical, financial or personal information. We use such information solely for the purpose of providing the services requested and take appropriate technical and organisational measures to protect its confidentiality.


8. Who we share your information with
We do not sell your personal information.
Where necessary we may share information with trusted organisations including:

  • payment providers;

  • accountants;

  • professional advisers;

  • IT support providers;

  • website hosting providers;

  • secure cloud storage providers;

  • public authorities where required by law;

  • courts and tribunals where appropriate;

  • trusted freelance linguists working under confidentiality obligations where this is necessary to deliver the requested service.

We only share the minimum information necessary.


9. International transfers
Some of our service providers may process information outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection legislation.
 

10. Data security
We take appropriate technical and organisational measures to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • alteration;

  • disclosure.

Although no internet transmission can ever be completely secure, we continually review our security measures.


11. How long we keep information
We retain personal information only for as long as necessary to:

  • provide our services;

  • comply with legal obligations;

  • meet tax and accounting requirements;

  • resolve disputes;

  • establish, exercise or defend legal claims.

Different categories of information may be retained for different periods depending on legal requirements and the nature of the work.


12. Cookies
Our website uses cookies to:

  • operate correctly;

  • remember user preferences;

  • analyse website traffic;

  • improve website performance.

You can manage cookie preferences through your browser settings. Some cookies are essential for the operation of the website.


13. Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices of external websites and encourage you to read their privacy notices.


14. Your rights
Under UK data protection law you have the right to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • request erasure of your personal information where appropriate;

  • request restriction of processing;

  • object to certain processing;

  • request transfer of your personal information where applicable;

  • withdraw consent where processing is based on consent.

Most requests are free of charge. We may ask for proof of identity before responding. To exercise your rights, please contact:
Email: enquiry@talkrussian.com
 

15. Marketing
Where permitted by law, we may occasionally send information about our services, news or updates that may be of interest.
You may unsubscribe at any time by:

 

16. Data protection complaints
If you have any concerns about how we have handled your personal information, please contact us first.
We will investigate your concerns fairly and respond without undue delay. If you remain dissatisfied after we have considered your complaint, you have the right to complain to the Information Commission.
Further information is available at:
https://ico.org.uk
 

17. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our services or legal requirements. The latest version will always be available on our website. We encourage you to review it periodically.

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